Princeton Consulting has been working with Telecommunication
companies across Europe since 1997. Customers include British
Telecom, Deutsche Telekom, Swisscom Mobile, Telia and Belgacom.
We have helped these organisations – and others –
to improve customer interaction issues.
Our innovative offering TARGET
– designed specifically for Telcos – is a unique
approach to pragmatically identify, assess and resolve problems
at the point of customer interaction.
TARGET
provides companies with tangible, incremental ROI without spending
millions on a large re-engineering exercise or the implementation
of an entirely new generation of systems.
Typical operational challenges addressed by TARGET
include:
Customer dissatisfaction – Caused by lack of relevant,
accurate
and consistent information at the point of customer interaction.
Unnecessary costs – Caused by duplication of information
and
effort, multiple customer contacts,
manual intervention, and
data quality issues.
Loss of revenue – Caused by an inability to respond
to customer
needs at the point of contact.
Poor employee experience – Caused by inefficient or
unusable
customer interaction systems and resulting
in dissatisfied
customers.
For more information on TARGET and other Princeton Telco services,
please contact the Telco team on:
Email: Telco@PrinceCon.com
Phone: 01753-217700
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"TARGET
provides companies with tangible, incremental ROI without
spending millions on a large re-engineering exercise." |
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